Just published the following book chapters
Machin-Mastromatteo, J.D. (2023). Best practices for developing and disseminating audiovisual contents to promote library and information services. En D. Baker, L. Ellis, C. Williams, y C. Wragg (Eds.), Benchmarking library, information and education services (pp. 295-306). Elsevier. https://doi.org/10.1016/B978-0-323-95662-8.00024-2
Tarango, J., Machin-Mastromatteo, J.D., y Cortés-Vera, J. (2023). Information users as active prosumers: perspectives from social marketing and sociocultural value for academic libraries’ benchmarking processes. En D. Baker, L. Ellis, C. Williams, y C. Wragg (Eds.), Benchmarking library, information and education services (pp. 265-279). Elsevier. https://doi.org/10.1016/B978-0-323-95662-8.00001-1
Juantífico 